• You have at least a HAVO or MBO 4 diploma.

• Preferably you have experience working in a call center or customer service.

• Dutch and English
  come fluently from your mouth and keyboard (must).
• You understand how (complex and technical) computer systems work.
• You have an affinity with KLM, a talent for teamwork and an international outlook.
• You are willing to work irregular shifts and sometimes work on weekends. Nightshifts are also part of your roster.
• During the training you are available 40 hours per week (after two months you can continue to work 40 hours, but 36 hours or 32 hours are also possible).

• You have at least a HAVO or MBO 4 diploma.

• Preferably you have experience working in a call center or customer service.

• Dutch and English
  come fluently from your mouth and keyboard (must).
• You understand how (complex and technical) computer systems work.
• You have an affinity with KLM, a talent for teamwork and an international outlook.
• You are willing to work irregular shifts and sometimes work on weekends. Nightshifts are also part of your roster.
• During the training you are available 40 hours per week (after two months you can continue to work 40 hours, but 36 hours or 32 hours are also possible).

• A salary of 2,573.95 gross per month based on: 40 hours per week.

• A seven-month contract with the prospect of a long-term collaboration.
• 25 vacation days based on a full-time employment contract.
• Irregularity allowances.
• Hybrid working: the ability to work from home at least two days a week.
• A travel allowance of 0.19 per km. (max. 50 km one way) or full reimbursement of public transport costs with an NS Business Card (for commuting and business trips). Private travel with the Business Card is permitted, but the costs are automatically deducted from your salary.
• A work from home allowance of 2.40 per day.
• A holiday allowance, a festive end-of-year bonus, a good pension plan and a discount on KLM flight tickets
  through a so-called IPB (if place available) scheme, after one year of employment.
• Working from abroad
  (Max. 3 times a year for 4 weeks, completion of your training/trial period). Please note: specific rules apply.
• Additional training and the opportunity to develop further.
• A bicycle plan!
• A pleasant and inspiring (newly renovated!) workplace at the Westerpark in Amsterdam!
• Social events such as an annual party, Cygnific BBQ and a little Friday XXL every three months

Cygnific is a proud subsidiary of KLM. And guess what? We also have high ambitions ourselves. Our customer service heroes from over 30 different countries are ready to make a lasting impression through teamwork and dedication. In 10+ different languages ​​they offer 24/7 service with a smile to passengers and customers of KLM, and various brands such as Sunweb and Rituals. We do this via email, telephone, live chat, social media and WhatsApp. Not only in the Netherlands, but our wings also spread to England, the Philippines and Curaçao.At Cygnific you are part of an international team of cheerful, passionate and ambitious Cygnificans. We cultivate and nurture our culture and help colleagues and customers move forward. We value uniqueness and the trust and respect we have for each other. Cygnificans are committed to getting any job done, but they also love to have fun along the way.Start date:
November 10th, 2025.

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Are you ready for customer service at the highest level? Apply via the button below and we will call you soon!Do you have any questions? Then you can contact one of our Recruiters via recruitment.cygnificCygnific.com or send a message to +31 647756073.