Job Description:

NH90 GSPA & MSPT TSPOC/FF Product Support Engineer

Location: AHE - Albacete

Mission:
As part of AHE NH90 Product Support team, this position contributes to provide technical support to in-service NH90 Spanish fleets (as NHI/AHE DPC), as well as worldwide NH90 fleets related to Front Fuselage matters (as AHE SDR).
This in-service Technical Support Service (TSS) aims to ensure Continuing Airworthiness and fleet serviceability, bringing solutions to technical problems encountered on in-service aircrafts.
AHE Product Support organization acts as unique technical communication channel (TSPOC: Technical Single Point of Contact) between NH90 Spanish End Users and AHE/NHI (Industry) for all technical queries & events of Spanish NH90 Fleets (GSPA and MSPT). Downstream investigation and resolutions
are handled and substantiated NHI TS organization and their partners.
In case of FF topics, AHE acts as SDRC, where Product Support organization handled queries and events from all customers and provide expertise and resolution with the AHE SDR support, if necessary.

Main Activities:
Be functionally integrated in AHG and NHI Product Support Team (PMT) in the frame of AHE/NHI Technical Support Service (TSS) provided where all in-service technical queries raised by NH90 customers towards Industry are allocated.

Placed in Albacete factory hierarchically belongs to AHE Technical Support (EBSCET) department in NH90 Product Support team.
Handling answers/solutions within Industry for all kind of technical queries raised by End users/Customers related to NH90 Front Fuselage in all NH90 variants (as FF SDR) and all matters for NH90 GSPA/MSPT helicopter version (as DPC). Queries launched by AHE MRO to support NH90 maintenance revisions and delivery commitments and retrofits are also within this scope.
As entry point of in-service GSPA & MSPT technical queries (as TSPOC), perform first technical assessment and forward investigation to suitably departments within AHE organization as prime/SDR, and/or within NHI TS organization and their partners, as applicable.
Push, handle and follow up internal investigations/solutions to get answers/substantiation along NHI TS community and provide technical resolutions to SP customers/End Users queries according to NHI process, and Spanish Military Airworthiness rules in case of GSPA/MSPT queries.
FF queries are collected from other Nations TSPOCs and deeply analyzed for its complete resolution within (AHE as SDRC).
In coordination with Design Office, definition of repairs (RDAS) for in-service reported damages in FF
Have quick reaction and technical analysis skills in front of in-service technical events and occurrences.
Actively participate and contribute to Airworthiness assessments/investigations (accidents and Mayor incidents) occurred in service from NH90 Spanish variants, as well as FF matters in other variants.
When necessary or required, to manage vendor technical communications and potential supplier technical assistances.
If required, launch/support field technical assistance missions in End User operating bases in coordination with AHE Technical Assistance area.
To support technically the Warranty process under customer warranty claims.
Support and analysis definition and implementation of modifications for in-service GSPA/MSPT fleet according to Spanish Military Airworthiness rules.
Support the creation and definition of Service Bulletins and Technical Publications related to GSPA, MSPT and FF.
Be in contact and coordination with AHE On-site Support teams and Field Tech Rep at the main operating bases providing technical solutions.
Contribute to managing and coordination of Technical Assistance missions in End Users facilities.
Record, track and follow-up all technical events (queries, incidents and TechPub queries) as Service
Request in NHI tool (CRM, today).
To contribute with in-service feedback and data collection to the Product and Maintenance Improvements within NHI TS organization.

Key competencies:
Aeronautical Engineer degree (others engineer degrees can be assessed).
More than 8 years-experience in aeronautical sector: Helicopters Maintenance,
Support Engineering, Manufacturing and/or Design.

Valuable background: Helicopter Airframes / composite, Avionics, trouble-shooting, Continuous Airworthiness, technical problem solving, on-site shop experience, repairs definition, work orders…
High level of English. French or German are valuable.
NH90 helicopter program experience is very valuable.
Ability to work in an international and multi-companies team.
High reactivity, agility and technical analysis skills.
Customer oriented
Ability to work under customer pressure and in flexible time, if required.
Knowledge of CATIA or other additional computer skills may be valuable.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

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