Job Description:

How youll help us Keep Climbing (overview & key responsibilities)

Join Delta Air Lines as a Reservations Intern and help shape the future of customer care. You’ll work on high-impact projects that improve the servicing experiences for millions of customers while gaining hands-on experience in data analytics, process improvement, product management, or statistical modeling. While interning in Reservations you’ll gain:

Real-world experience in a Fortune 100 company
Experience presenting to an executive audience
Mentorship and networking opportunities

What is Reservations:

As a department Reservations serves as the point of contact for our customers before, during, and after travel. This internship is a back-office role at our General Offices (GO), where you’ll support our Customer Engagement Centers by providing essential behind-the-scenes assistance that helps improve the experience of both the Delta customer and the agents who serve them.

Job Summary:

The Reservations Intern serves as an internal consultant, leading semester-long projects that support divisional strategies and goals. These initiatives often involve cross-functional collaboration to identify opportunities and recommend solutions that enhance both customer and specialist experiences. Interns apply strong critical thinking and interpersonal skills to perform tasks such as:

Resolve product and project issues and risks
Perform extensive data analysis and collection
Identify process improvement opportunities

These large and complex projects may contain highly confidential material and present moderate financial risk. The final project deliverable is a capstone presentation given to division leaders highlighting project lessons learned, impacts made, and recommendations going forward.

What you need to succeed (minimum qualifications)

Must be currently pursuing a bachelor’s degree
Not enrolled in any classes (remote or on-campus) during the duration of the program
Must be able to work 16 consecutive weeks
Must be able to come into Corporate Headquarters in Atlanta 2 – 3 times a week
A strong team player, detail oriented, and perform well under pressure
Conveys professional image to all levels of associates
Proficient in MS Office applications, including Excel, Outlook, PowerPoint
Must be willing to travel as required

What will give you a competitive edge (preferred qualifications)

Experience in previous corporate environments in part-time or fulltime capacity
Completed 60+ course hours by time of the internship
Strong written and verbal communication skills highly preferred
Possess technical skills, with an emphasis on SQL and any programming language
Possess business skills such as business modeling, project management, or competitive analysis
Completion or pursuit of Database, Basic Programming, User Interface courses
Data visualization tool knowledge (Power BI, Tableau, etc.)
Experience with simulation, modeling and statistical analysis software

Delta Air Lines recognizes and values diversity. We are an equal opportunity employer.

Job Ident #: 29695

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