Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business – Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, cargo business Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries.

At Cathay, we are committed to moving people forward in life — whether through travel experience, lifestyle products or career growth. Being part of Cathay is more than just a job, it’s a meaningful career journey toward realising your ambitions. Your skills will become a bridge that connects the world, opening up infinite possibilities along our customers’ life journeys. If you are seeking an opportunity to take flight, let your ambitions propel you higher and further.

Make Your Career Move, together with Cathay.

Notes:

1. All Chinese mainland based positions are subject to local terms and conditions.
2. Applicants must have the right to live and work in Chinese mainland.
3. Once employment is confirmed, the employment contract and personnel file will be arranged through a local third-party human resources agency designated by Cathay Pacific.

Purpose

• To lead and manage all aspects of airport operations, ensuring smooth and efficient performance in full compliance with established safety, security, and quality standards.
• To deliver an exceptional airport service experience, ensuring every customer feels genuinely valued and cared for, regardless of circumstance.
• To inspire employees and suppliers to embrace change, pursue excellence, and leverage technological advancements.
• To represent the Company’s best interests within the local community through strong leadership and engagement.

Safety First, Quality Always

Ensure rigorous implementation of corporate safety, security, and quality policies

Drive operational excellence

• Champion a “Just Culture” by fostering open, constructive engagement with stakeholders
• Proactively identify and mitigate personal, safety, and security risks in the airport
• Collaborate with local airport management
• Serve as the Airline’s Operational Duty Holder (ODH) at the airport

Operational Excellence

• Lead the team to deliver error-free operational excellence
• Drive a proactive mindset by continuously seeking opportunities
• Strategically deploy resources
• Champion and celebrate best practices
• Oversee and play a key role in ensuring continuity of airport operations
• Take full ownership of airport operational issues, resolving them with pragmatic, commercially sound, and legally compliant

Outstanding Product and Service

• Inspire the team to embody Cathay’s core values - Thoughtful, Progressive, and Can-Do
• Actively explore and implement modern technologies
• Elevate the airport lounge experience through a customer-centric approach
• Recognize and build loyalty with our most valued customers

Crisis Management Capability and Preparedness

• Collaborate with the Regional Business Resilience Coordinator to strengthen organizational, supplier, and individual capabilities
• Plan, conduct, and review contingency exercises and manual backup procedures annually to ensure readiness
• Lead the implementation of the IROPS plan during major disruptions

People Development and Performance Management

• Lead, support, and motivate the team to achieve collective success
• Build a high-performing and engaged team
• Actively participate in recruitment and selection processes
• Supervise and mentor direct reports
• Identify and develop high-potential employees
• Maintain ongoing dialogue around employee goals and performance
• Engage actively with employees to enhance communication, alignment, and understanding of departmental

Supplier Management

• Actively manage supplier performance
• Ensure sub-contracting arrangements are executed
• Set clear expectations and provide directions to suppliers
• Conduct regular performance review meetings
• Establish actionable improvement plans, monitor their execution, and maintain thorough documentation of all supplier-related

Cost Efficiency

• Plan and manage the station budget and all airport-related costs in collaboration with key stakeholders
• Proactively identify cost-saving opportunities
• Conduct effective rostering to ensure full coverage across all operational
• Maximize revenue potential

Represent Cathay’s interests in the airport community

• Build and maintain strong relationships with external airport stakeholders
• Ensure active and compliant participation in airport-related industry affairs
• Represent the airline in forums such as the Airport Operators Committee (AOC) or Board of Airline Representatives (BAR)

Proactive Partnerships with Regional and Head Office

• Maintain effective communication with Head Office and Regional Office to foster mutual understanding
• Collaborate with Head and Regional Office departments
• Act as a champion for Head and Regional Office initiatives

E&A

• Fulfill Emergency and Accident (E&A) and Crisis Response responsibilities as required, ensuring readiness and effective action in line with company

Academic qualifications

• A bachelor’s and/or master’s degree in operations management, business administration, airport planning and management, or airport operations is desirable.

Knowledge, skills, training, and experience

• Proven expertise in safety management, including cultivating a safety-first culture and implementing effective risk mitigation strategies
• Excellent command of written and spoken English
• Minimum of 5 years’ leadership experience in customer service within a travel-related field, preferably in airlines, airport, or ramp operations
• Up-to-date knowledge of regulatory and local legal requirements related to airport and ramp operations, as well as passenger processing
• Strong understanding of management processes and their application across normal, disrupted, and emergency operational scenarios
• Demonstrated ability to work independently with sound decision-making skills
• Self-motivated and committed leader with a collaborative mindset
• Strong customer service orientation and exceptional interpersonal skills
• Effective negotiation capabilities
• Solid analytical and numerical skills, with experience in budget planning, review, and cost management
• Ability to interpret and apply global policies to ensure local compliance
• Logical and commercial thinking with the ability to present and justify ideas to diverse audiences
• High standard of personal presentation, representing the Company in both internal and external forums
• Proven track record in supplier management, including contract renewal, negotiation, and alignment with Company policies
• Strong computer literacy, including proficiency in Word, Excel, and PowerPoint
• Demonstrated ability to lead through change and adapt in dynamic environments

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.