Groups - Supervisor, Group Sales

Job Description:

The Opportunity: Are you searching for a fun, passionate, travel loving team? – Sunwing has the EPIC work culture you have been searching for. Were looking for a Group Sales Supervisor to join the exciting and dynamic Group Sales team! You will ensure that employees are trained and motivated to deliver better than expected service levels. You will achieve group sales targets by ensuring processes and policies are efficient and competitive. The position reports to the Director, Group Sales, and will be located in Toronto, ON. What You’ll Do:Create and maintain a highly focused, customer-centric, sales driven and motivated Group Sales Team.Provide training and ongoing coaching to Group Sale Representatives and Group Sales Agent’s on processes, policies, excellence in customer service and selling skills.Performance manage Group Sales Team through consistent monitoring of sales targets and feedback through team meetings and individual one-on-ones.Ensure individual targets are achieved and any performance issues are addressed through coaching.Provide structured performance management with regular and documented feedback to ensure best efforts to develop and support employees.Ensure calls, emails and other customer communication channels are responded to per agreed service levels (time and quality).Responsible for quality control of their team’s group bookingsCommunicate performance barriers to Manager or Director (pricing issues, competitor promos, process issues etc.).Attend trade shows, conferences or other work related eventsBuild long-lasting and meaningful relationships with CustomersProvide support to customers with regards to all their needs. Drive targets while creating an exciting atmosphere.Other duties as assigned. What You’ll Need:Previous sales and service experience, 1 year minimumExcellent written and oral communication skillsStrong inter-personal skills, able to develop tight working relationship with peer group.Strong negotiation and problem-solving abilitiesDemonstrates initiative and customer service excellenceWorking knowledge of Microsoft OfficeExperience with TTS or other reservations systems an assetTICO certification required

Job Ident #: 313

Company Details

Sunwing Airlines

27 Fasken Drive
Toronto, Ontario M9W 1K6 Canada
www.sunwing.ca/en/sunwing-airlines

As a multiple award-winning leisure carrier, we offer Canadians more direct flights to the sunny south than any other leisure airline across the country. Our fleet is one of the newest and most fuel-efficient fleets in Canada, comprised of over 40 Bo...

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Job Info

Location

Toronto, Ontario, Canada

Type

Permanent

Company Details

Sunwing Airlines

27 Fasken Drive
Toronto, Ontario M9W 1K6 Canada
www.sunwing.ca/en/sunwing-airlines