• High School Diploma or General Education Development (GED) Diploma
• Five (5) years of airline experience
• Two (2) years of experience within Crew Services or equivalent experience
• One (1) year in a Crew Recovery role or equivalent experience
• One (1) year in a leadership role
• Successful completion of pre-employment math assessment
• Proficient with the Microsoft Office suite
• Strong verbal and written communication skills
• Ability to multi-task
• Excellent organizational skills
• Ability to work independently with a sense of urgency and attention to detail
• Ability to research and analyze data and turn it into recommendations
• Strong critical thinking, decision making and leadership abilities
• Thorough understanding of the Federal Aviation Regulations (FARs) Part 121 and 117
• Available for occasional overnight travel (10%)
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Bachelor’s degree
• Strong customer service skills
• Experience with automated Crew Management Systems

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun

• Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment
• Flexible work schedule to support the 24/7 operation
• Work a combination of eight (8) to twelve (12) hour shifts with staggered days off
• Subject to work evenings, weekends and holidays with rotating days off

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:

• The base pay range for this position is between $81,000.00 and $136,200.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.