JOB TITLE: IT Helpdesk Analyst
LOCATION: San Antonio, TX
PAY RATE: $23-25/hour
We are a national aerospace and defense staffing agency seeking highly qualified candidates for a position with a top-tier client.
Job Details:
Job Type: Contract (12 months with potential for extension)
Schedule: Monday Friday, 8:00 AM 5:00 PM; no on-call rotations, weekends off
Industry: Aerospace / Defense / Aviation
Benefits: Medical, dental, and vision (Cigna)
Perks: Bonus potential + Priority access via Tier 1 supplier
Openings Nationwide: Thousands of opportunities across the U.S.
Qualifying Questions:
Are you a U.S. person as defined under ITAR regulations?
Do you meet the educational and experience requirements for this role?
Can you commute to the job location or relocate if necessary?
Summary:
Serve as first point of contact for users via phone, email, and ticketing.
Provide Tier I technical support for software, hardware, and network issues by diagnosing problems and guiding users step-by-step.
Escalate complex issues to appropriate team members.
Assist with deployment and setup of PCs, laptops, docking stations, and peripherals.
Support software installations and troubleshooting.
Install applications using Intune.
Manage and maintain company IT assets, including workstations, printers, and copiers.
Ensure adherence to SLAs and KPIs for all support requests.
Maintain organized storage areas and clean equipment layout.
Follow safety guidelines and maintain confidentiality.
Perform additional duties as assigned.
Core Competencies:
Adaptability: Responds well to change and feedback.
Communication: Strong verbal/written communication and active listening.
Dependability: Reliable, responsible, and committed.
Initiative: Takes ownership and pursues improvement opportunities.
Teamwork: Collaborates effectively across teams.
Work Quality: Detail-oriented and committed to excellence.
Requirements:
1 2 years of IT experience in a similar role using ITSM tools (ServiceNow, Freshservice, Jira).
Preferred Certifications: CompTIA A+, ITIL Foundation v4 (or equivalent experience).
Strong experience with:
Windows server environments (Active Directory, Exchange, O365, Azure).
Cloud applications and Office 365 support.
Endpoint security solutions.
Intune and end-user administration.
Networking fundamentals (DNS, DHCP, TCP/IP).
Proficient in communicating with technical and non-technical users.
Valid drivers license required; ability to travel and work overtime as needed.
US Citizenship required (facility requires special access).
For immediate consideration, please send resumes to: gus.sanchezthestructurescompany.com.
About Us:
The Structures Company is a premier national aerospace and defense staffing agency specializing in contract, contract-to-hire, and direct hire placements. We deliver expert workforce solutions across engineering, IT, production, maintenance, and support roles.
As trusted partners to major aerospace OEMs and Tier 1 suppliers, we connect professionals with opportunities to grow and excel in the aviation and aerospace industries.
Eligibility Requirements:
Must be a U.S. Citizen, lawful permanent resident, or protected individual under 8 U.S.C. 1324b(a)(3) to comply with ITAR regulations.
Keywords: aerospace, aviation, engineering, maintenance, aircraft design, defense
Take your career to new heights-apply today!
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